Return and refund policy

Return & Exchange Policy

We sincerely regret to state that returns without justifiable causes are not accepted by us. In the event that you receive a product with defects, damages, or an incorrect item, kindly reach out to us without delay to address the relevant issue via lonezeye@gmail.com.

Consumer shipping & loss policy

Please refer to details of policies & processes below. All damage claims must provide photo documentation. All defective and/or DOA claims must be validated by Product Support.

Shipping Issues

Loss during the shipping process is covered. Claims should be started within 72 hours.

• Package not delivered (lost)
For package loss prior to delivery, contact us to file a claim with the shipper.

• Package stolen after delivery
We are not responsible for damage or theft after the package has been delivered.

• Visible packaging damage
Refuse the shipment if possible. See detailed claim steps below.

• Damage to the product
Photo documentation required.

DOA Issues

Product Support must troubleshoot and document.

Defective Issues/Missing Parts

Please contact us. Product Support may need to provide a part number.